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Virtual System Consumer Arbitration of the Municipal Office of Consumer Information (OMIC) in Las Torres de Cotillas just turned one year of operation, which has solved nearly 200 hearings via videoconferencing with a background of more than 80% of awards made in favor of the claimants.

This system free of charge, launched through the material provided by the Department of Consumer regional government, "is a bet for a better service for citizens and the consolidation of this arbitration system," said Councilwoman Consumer Torrena, Inmaculada Fernández.

"With this service the Consumer Arbitration Board has not led to any cost to Torrena, neighbors avoid trips to the Department of Consumer Affairs in Murcia and unnecessary expenses," explains Juan Francisco Sanchez, head of the OMIC Torrena that notes that the range of that system also covers the towns of Alguazas, Ceuta and Lorquí and the hamlet of Murcia New Javalí, whose neighbors are moved to the town to celebrate their audiences Torrena.

"Our town is incorporated into the 'Project AVIR', which allows oral hearings via videoconference from local OMIC headquarters, located in the Municipal Auditorium," says Sanchez, who notes that "the vast majority of hearings related records have been about with the mobile, fixed and Internet service. "

Court procedure

Consumer Arbitration Board resolved, by an appropriate extra-economic disagreements or similar type that occur between consumers and entrepreneurs, businesses and professionals.

Part of the Consumer Arbitration System, present in all regions of Spain.

This Board can only intervene when the company is adhering to consumer arbitration or when expressly accepted in writing for a specific case that is proposed, subject to administrative and judicial protection.

"In Cotillas Towers have already signed a large number of businesses in this system after successive campaigns, in collaboration with the association of traders 'commercial area of ​​the Torres', we have made," explains Councillor Torrena, reminiscent firms, businesses or professionals who adhere to consumer arbitration received an official badge and are included in the "Consumer Page", a symbol of quality and consumer confidence.

Consumer Arbitration Board offers a flexible procedure which is characterized by free, effectiveness (the awards issued are mandatory), voluntary (used only if both parties so request), simplicity and fairness.

Source: Ayuntamiento de Las Torres de Cotillas