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Know the main communication techniques and develop skills of mediation between the council and the public.

Those are the main objectives of the course "Quality and citizen" that the Department of Management Control, Quality, Training and Internal Communication Cotillas Towers in collaboration with the Federation of Municipalities of the Region of Murcia (FMRM) - held at the Community Center neighborhood of the pulpit aimed at employees of different municipalities of the Region of Murcia.

With a total of 36 teaching hours (6 hours and 30 presences on-line), the course is included in the training program 2013de FMRM and held his first face session on 15 October.

"In this proposal are participating in our Consistory 14 employees," said Councilman Torreño responsible for the area, Angel Almela, remember that this type of action seeking to "strengthen and improve the training of municipal employees, key criteria in an excellent organization"

The Department of Management Control, Quality, Training and Internal Communication's main function is deployed in the City of Las Torres de Cotillas the EFQM excellence model as a system of total quality management.

Source: Ayuntamiento de Las Torres de Cotillas