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Improve its service through new technologies.

That's what you can do in a few weeks, the Municipal Bureau of Information to Consumers (OMIC) Cotillas Towers, as it has been incorporated into the "Project AVIR of the Directorate General of Regional Government consumption, allowing performing oral hearings by videoconference.

So, soon will launch this service in the Consumer Arbitration Board will allow consumers Torreño not having to travel to Murcia to celebrate this audience free of charge.

The Directorate General shall provide all necessary equipment to implement this service, so this improvement does not entail any cost to the Consistory Torreño.

"It's a commitment to better serving the citizens and the consolidation of the arbitration system," the Consumer council Torreño, Alfonso Sandoval.

"With this new service thanks to the introduction of new technologies, residents avoid trips to the Department of Consumer and unnecessary expenses," said Juan Francisco Sanchez, head of the OMIC Torrena.

Court procedure

Consumer Arbitration Board resolved "by an appropriate extra-economic disagreements or similar type that occur between consumers and entrepreneurs, businesses and professionals.

It is part of the Consumer Arbitration System, which is present in all regions of Spain by Arbitration Boards.

This Board can only intervene when the company is adhering to consumer arbitration or when expressly agree in writing to a particular case is offered without prejudice to administrative and judicial protection.

"In Cotillas Towers have already signed a large number of companies to the Consumer Arbitration System after successive campaigns, in collaboration with the Association of Merchants 'Trade Area of the Torres', we have made," explains Sandoval, reminiscent firms, businesses or professionals who adhere to consumer arbitration receive an official badge and are included in the "Consumer Changes", this being a symbol of quality and consumer confidence.

Consumer Arbitration Board offers a streamlined procedure that is characterized by free, fast (resolves to a maximum of 4 months), effectiveness (the awards made are mandatory), voluntary (can only be used if both parties so request) , simplicity and fairness.

Source: Ayuntamiento de Las Torres de Cotillas